IT Technical Support

Job Summary: We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations, and a passion for delivering operational excellence, organizational growth, and exceptional service delivery. You will be responsible for leading large-scale teams, driving strategic execution, and fostering a collaborative, performance-driven culture across all business units. Key Responsibilities: Executive Leadership & Stakeholder Management - Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy. - Build and maintain strong relationships with global business and technology stakeholders. - Promote a culture of accountability, collaboration, and transparency. Technology Expertise (Mandatory) - Provide technical guidance based on strong understanding of industry trends and emerging technologies. - Support innovation and tech-driven decision-making across teams. Operational Excellence & Delivery Management - Oversee daily site operations to ensure service quality, efficiency, and SLA adherence. - Manage KPIs, operational metrics, and continuous improvement programs. - Ensure alignment with strategic business objectives in terms of cost, quality, and delivery. Talent Development & Organizational Culture - Attract, develop, and retain high-performing talent. - Mentor senior and mid-level managers to strengthen the leadership pipeline. - Promote a positive, inclusive, and performance-oriented work culture. Global Collaboration & Cross-Cultural Management - Partner effectively with global teams across NA, EMEA, and APAC. - Align local efforts with enterprise-wide priorities and values. - Contribute to global strategic initiatives and transformation projects. Qualifications: - 20+ years of experience in Technology, Operations, or Delivery Management - Minimum 5 years in a senior leadership or site head role - Proven experience handling US-based clients and supporting GCC (Global Capability Center) models - Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance - Experience managing teams of 300+ FTEs in a global support center environment - Tech-savvy with a passion for innovation and continuous improvement What We Offer: - A high-impact leadership opportunity with global visibility - A chance to shape the future of a strategic delivery center - A collaborative, inclusive, and growth-oriented work environment - Competitive salary and benefits package