IT Technical Support
Job Summary
Provide technical support and maintain IT infrastructure including hardware, software, and servers. Monitor system performance, ensure security, and collaborate with departments for technology needs. Troubleshoot issues and provide user training for efficient technology resource utilization.
Responsibilities
- Provide technical support for hardware, software, and network
- Install, configure, and maintain IT infrastructure
- Monitor system performance and troubleshoot issues
- Perform maintenance, updates, and data backups
Required Skills
- Bachelor's degree in Computer Science or IT
- Experience as IT Specialist or Support
- Proficiency with Windows
- Knowledge of networking and security
- Strong troubleshooting and communication skills
Job Details
Provide technical support for hardware, software, and network issues.
Install, configure, and maintain computer systems, servers, and other IT infrastructure.
Monitor system performance and troubleshoot issues to ensure optimal performance.
Perform regular maintenance, updates, and backups to safeguard data and systems.
Manage access rights and permissions, ensuring systems security and compliance.
Collaborate with departments to understand and fulfill their technology needs.
Stay updated on the latest technology developments and security threats.
Provide user training and support to ensure efficient use of technology resources.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience as an IT Specialist, IT Support Specialist, or in a similar role.
Proficiency with Windows
Knowledge of networking concepts, such as DNS, DHCP, VPNs, and firewalls.
Familiarity with system and network security practices.
Strong troubleshooting and problem-solving skills.
Excellent communication skills, with an ability to explain complex concepts to non-technical users.
Experience with project management tools and methodologies.