IT Support Assistant
Job Summary
We are seeking a proactive IT Systems & Technical Support Assistant to help maintain daily IT operations, protect business data, and support the transition to an automated Core Banking System. The role involves troubleshooting hardware and software, managing network security, and assisting in system implementations. This is a full-time, onsite opportunity suitable for individuals with a solid IT foundation looking to expand their technical expertise.
Responsibilities
- Maintain and troubleshoot IT hardware, networks, and applications
- Support Core Banking System implementation and data migration
- Monitor cybersecurity controls, backups, and antivirus protection
- Provide technical assistance to employees
Required Skills
- Bachelor's degree in IT, Computer Science, or related field
- 2–3 years of relevant IT or systems administration experience
- Knowledge of hardware, operating systems, and networking
- Familiarity with cybersecurity and backup procedures
Job Details
IT SYSTEMS & TECHNICAL SUPPORT ASSISTANT
KEY RESPONSIBILITIES
- Maintain and troubleshoot computers, servers, network devices, firewalls, and IT applications.
- Assist in managing system access, software updates, IT equipment, and network performance.
- Support Core Banking System implementation, data migration, system testing, and data validation.
- Monitor antivirus protection, cybersecurity controls, data backups, and security incidents.
- Provide technical assistance to employees for hardware, software, connectivity, and system-related concerns.
- Coordinate with IT vendors to resolve technical issues and support system improvements.
- Maintain IT documentation for risk management, disaster recovery, and regulatory compliance.
- Assist with backup restoration testing and business continuity procedures.
QUALIFICATIONS
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- At least 2–3 years of relevant IT experience, preferably in IT support, systems administration, or network administration.
- Knowledge of computer hardware, operating systems, networking, and technical troubleshooting.
- Familiarity with cybersecurity, user access management, and backup and recovery procedures.
- Experience with banking applications, Core Banking Systems, or system implementation is an advantage.
- Strong analytical, documentation, and problem-solving skills.
- Trustworthy, detail-oriented, and capable of handling confidential information.
- Able to work independently and coordinate effectively with employees and external IT service providers.
EMPLOYMENT DETAILS
- Position: IT Systems & Technical Support Assistant
- Salary: ₱20,000–₱25,000 per month
- Work Setup: Full onsite
- Employment Type: Full-time
- Work Location: [Insert work location]
- Department: Information Technology