Customer Service Representative
Job Summary
The Customer Service Representative handles inbound patient inquiries via social media and booking platforms while managing appointment scheduling. The role requires proactive outbound calling to prospective leads to promote services and secure high-conversion appointments. Responsibilities also include building strong patient relationships and providing insights based on daily operational analysis.
Responsibilities
- Manage inbound patient inquiries and complaints
- Schedule consultations and medical procedures
- Execute daily outbound lead generation calls
- Promote services to ensure appointment conversion
- Analyze operational data for marketing insights
Required Skills
- Minimum 2 years call center experience
- Excellent communication skills
- Strong negotiation abilities
- Knowledge in lead conversion and sales
Job Details
Job Requirements:
- Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's Degree in any field. We also accept Senior Highschool graduates with call center experience.
- At least 2 years of experience for Call Center Staff.
- Must have good communication and negotiation skills.
- Willing to be assigned in Ortigas Center, Pasig City.
- Can start as soon as possible.
Responsibilities:
Inbound:
- Handle patient and customer inquiries, concerns, and complaints from social media and the Shinagawa booking platform professionally, escalating issues when necessary.
- Manage patient appointments for consultations, surgeries, and procedures.
- Build and maintain strong relationships with patients, providing guidance on treatments and medical information.
- Analyze daily inbound operations to provide insights for marketing and sales.
- Ensure qualified inquiries are converted into appointments or sales.
Outbound:
- Make 20–30 outbound calls daily to prospective leads from online platforms.
- Promote services, address objections, and secure appointments with a high conversion rate.
- Conduct satisfaction surveys with existing patients and generate leads through referrals.
Others:
- Tasks that Management may assign from time to time relevant to job positions.