Online Customer Service Rep
Job Summary
Provide exceptional customer support through various online channels. Assist customers with inquiries, complaints, and product information. Utilize CRM software to track customer interactions and resolve issues.
Responsibilities
- Provide online customer support
- Resolve inquiries and complaints
- Track interactions via CRM
- Collaborate on service improvement
Required Skills
- High school diploma
- 1-3 years customer service experience
- Strong communication skills
- Salesforce and CRM proficiency
- Problem-solving abilities
Job Details
Responsibilities and Duties:
- Provide exceptional customer support through various online channels
- Assist customers with inquiries, complaints, and product information
- Utilize CRM software to track customer interactions and resolve issues
- Collaborate with team members to improve service processes and customer satisfaction
- Maintain product knowledge to effectively address customer queries
Requirements:
- Educational Qualifications: High school diploma or equivalent
- Experience Level: 1–3 years in customer service
- Strong communication and interpersonal skills
- Proficiency in Salesforce and CRM tools
- Ability to work in a fast-paced environment
- Strong problem-solving skills