Customer Service Sales Representative
Job Summary
The Storage Specialist Reliever promotes company growth while acting as a front-line representative to provide exceptional customer service. This role involves performing administrative tasks, maintaining accurate documentation, and ensuring facility occupancy and income goals are met. Additionally, the position provides operational support across different facility locations as needed.
Responsibilities
- Provide world-class customer service and resolve inquiries.
- Manage tenant documentation and administrative reporting.
- Promote services to current and potential clients.
- Conduct site inspections and maintain facility cleanliness.
- Provide temporary relief support across designated locations.
Required Skills
- Bachelor’s degree or equivalent
- Customer service experience
- M365 proficiency (Excel, SharePoint, Word)
- Strong communication and negotiation skills
- Multi-tasking and attention to detail
Job Details
JOB RESPONSIBILITIES:
- Provides world-class customer service by building stronger customer relationships with our current clients and identifies and nurtures potential new clients.
- Enters customer and potential customer details accurately into the management system.
- Ensures accurate reporting (using management software) and explains discrepancies, exceptions, and abnormalities daily and monthly.
- Supports the development and documentation of company operational procedures.
- Promotes company products at the business site, via email, over the phone, and occasionally through customer visits.
- Resolves customer problems and professionally handling telephone and walk-in inquiries.
- Sells and rents in-store merchandise and maintains supplies of moving and packing materials.
- Maintains all required tenant documentation in a neat and orderly manner as directed by the management.
- Assists in following up overdue tenants and sending out invoices when needed.
- Conducts physical Site Inspection of the self-storage facility and supports the auditing of the facility and operations.
- Assists in ensuring a neat, clean, safe, secure, and world-class facility.
- Provides general administrative support and other related self-storage specialist tasks as required.
- Provides temporary relief and support in other facilities when fellow Storage Specialists are unable to report to their assigned sites (North Edsa and Pasig).
JOB REQUIREMENTS:
- The candidate must possess at least a bachelor’s degree or equivalent.
- Proven experience handling customer service or equivalent.
- Knowledge in M365 (Excel, SharePoint, Word).
- Excellent written and verbal communication skills.
- Customer focus & strong interpersonal skills.
- Pays attention to detail, and multi-tasker.
- A team player and can work with minimal supervision.
- Excellent negotiation and interpersonal skills.