Healthcare Customer Service Rep
Job Summary
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. You will be responsible for ensuring accurate information and maintaining quality service standards at all times. This role involves handling various communication channels to assist patients with healthcare systems and processes.
Responsibilities
- Respond to patient inquiries
- Process claims and provide coverage guidance
- Maintain service quality metrics
- Document customer interactions
Required Skills
- Strong English communication
- Attention to detail
- Basic computer skills
- Multitasking ability
Job Details
Job Description
We are seeking Healthcare Customer Service Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.
Responsibilities:
- Respond to patient and client inquiries via phone, chat, or email
- Provide guidance on healthcare services, claims, and coverage
- Assist with form submissions and claim processing
- Document all interactions accurately
- Escalate complex issues to supervisors when necessary
- Maintain service quality and satisfaction metrics
Schedule & Training:
- Shifting schedules including nights and weekends
- Paid training on healthcare systems and company processes
Requirements:
- At least High School or Senior High School graduate
- Strong English communication
- Customer-oriented with attention to detail
- Basic computer skills and multitasking ability
- Onsite availability in Metro Manila