Logistics Customer Service Representative
Job Summary
The Logistics CSR handles order management, inquiries, and customer communication via email, chat, and phone. This role focuses on facilitating logistics processes and ensuring customer orders are processed correctly. The position is an onsite role based in Laguna with a fixed day shift schedule.
Responsibilities
- Manage customer orders
- Handle inquiries on logistics rates and shipping
- Communicate via email, chat, and phone
- Ensure PEZA compliance for orders
- Provide order status updates
Required Skills
- Proficiency in English and Tagalog
- Customer service orientation
- Order management skills
- Good communication skills
- Attention to detail
Job Details
Position: Client Services Associate – Logistics | Logistics CSR
Account: Local or Asian Account
Work Schedule: Fixed Day shift (8am to 5pm only)
Work Set Up: Onsite in Laguna
Qualifications:
- Bachelors Degree holder of any course, open to undergraduate
- Open to someone with work experience or no experience
- Willing to undergo training
- Willing to work using emails and calls with customers
Duties and Responsibilities:
- Guide customer on how to place an order
- Answer inquiries about logistics rate, timeline and shipping
- Answer customers via email, Chat and phone calls
- Use Tagalog and English based on Customer preferences
- Update customers regarding their ongoing orders
- Help customer place an order once decided
- Double check if customer requirements are compliant with PEZA