Customer Service Specialist

Job Summary We are looking for a Customer Service Specialist to provide excellent customer support across multiple channels, including email, live chat, and phone. The ideal candidate is an effective communicator, detail-oriented, and comfortable working in a fast-paced international environment. Candidates with experience in or a strong interest in the hair and beauty industry are highly preferred. Key Responsibilities - Handle customer inquiries through email, live chat, and phone. - Provide accurate information about products, orders, services, and policies. - Resolve customer concerns and complaints in a timely and professional manner. - Process orders, returns, exchanges, and other customer requests as needed. - Escalate complex issues to the appropriate internal team. - Maintain accurate records of customer interactions and case resolutions. - Follow company policies, procedures, and customer service standards. - Collaborate with internal teams across different regions, including China, the U.S., and Germany. - Support other customer service-related tasks as assigned. Qualifications - 2–3 years of experience in customer service or a related role. - Strong written and verbal communication skills. - Experience handling customer support through email, chat, and/or phone. - Good problem-solving and decision-making skills. - Ability to multitask and manage time effectively. - Proficiency in customer service tools, CRM systems, or similar platforms. - Strong attention to detail and follow-through. - Willingness to work a night shift is required. - Willingness to work on-site in BGC, Taguig. - Experience in the hair, beauty, e-commerce, or retail industry is a plus. Compensation & Benefits - Monthly salary: ₱22,000–₱27,500 - Transportation Allowance: ₱1,500 - Attendance Bonus: ₱1,500 - Paid Philippine Holidays - 13th Month Pay, as mandated by law - Leave Benefits, as mandated by law - Birthday Allowance - Paid China HQ Training and Visit Opportunity - Career growth and promotion opportunities - International collaboration and cross-border work exposure - Annual performance review with potential salary and benefits adjustments - Company-sponsored events and activities, including Christmas events - Paid training