Customer Service Specialist
Job Summary
The Customer Service Specialist will execute customer service strategies and ensure high performance according to adidas group standards. The role involves managing customer orders, inventory data, and providing operational support through adiPortal. Additionally, the specialist will facilitate cross-functional communication to maintain service reliability and responsiveness.
Responsibilities
- Execute customer service strategy
- Manage order processing and inventory data
- Ensure system readiness for trade shows
- Maintain cross-functional internal communication
Required Skills
- 3+ years experience in Order/Inventory Management
- Advanced Microsoft Office proficiency
- Experience with ERP and adiPortal systems
- Fluent in English and Local Language
Job Details
Responsibilities:
- Execute Customer Service strategy and deliver performance levels as outlined in the adidas group standards.
- Deliver reliability and responsiveness to customer requests and complaints.
- Insert accurately customer pre-order in the system.
- Call-off existing contract orders and insert clearance orders in the system.
- Process and send out the order confirmations.
- Adjust order book according to delivery information and inform customers and sales team on delays.
- Collect reactively re-orders for Customers.
- Generate & compile inventory data to ensure healthy stocks level at all times; Monitor article drops, shipment tracking and ensure all Preorder have been picked up.
- Provide operational support for customer related functions on adiPortal.
- Coordinate and ensure the system is all setup prior to the trade show.
- Communicate cross-functional between internal interfaces.
Job Qualifications:
- Functional: > 3 years experience in Order Management, Inventory Management and Customer Service.
- Industry: Preferably in apparel/ fashion/ FW or FMCG Retail.
- Exposure: Sports, Fashion.
- Education: Degree or Diploma Hospitality Studies / Logistics Management.
- Software/Technology: Outlook – Advanced, Word – Advanced, Excel – Advanced, Powerpoint – Advanced, adiRace ERP – Advanced, adiPortal - Advanced.
- Language Skills: English – Advanced, Local Language - Fluent.