Customer Service Administrator
Job Summary
The Customer Service and Business Administrator role ensures exceptional service delivery and operational efficiency. This position combines customer support and administrative responsibilities, requiring efficiency and attention to detail. The ideal candidate is a team player with a strong work ethic and dedication to excellence.
Responsibilities
- Manage customer inquiries across multiple channels
- Resolve customer concerns and escalate issues
- Maintain interaction records
- Collaborate with internal teams
Required Skills
- 3+ years experience in CS/Admin
- CRM software proficiency
- Strong communication skills
- Task management and problem-solving
Job Details
Responsibilities
- Respond promptly to customer inquiries via email, SMS, and inbound/outbound calls
- Provide accurate information about products, services, and company policies
- Address and resolve customer concerns or escalate when necessary
- Maintain accurate and up-to-date records of customer interactions and transactions
- Collaborate with team members to ensure consistent, high-quality service delivery
Job Requirements
- 3 years of relevant experience in customer service or business administration, with some leadership exposure
- Proficiency in CRM tools (e.g., Salesforce, Stripe, Zoom)
- Ability to manage multiple tasks in a fast-paced environment
- Strong problem-solving and decision-making skills
- Excellent verbal and written communication skills
- Proactive, team-oriented, and results-driven