Customer Service Representative
Job Summary
The Customer Service Representative handles customer inquiries and provides accurate information regarding insurance products and claims. This role requires resolving complaints efficiently while coordinating with internal departments. Candidates should possess strong communication skills to ensure customer satisfaction and understanding.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Provide information on insurance policies, claims, and billing
- Resolve customer complaints efficiently
- Coordinate with internal departments
- Educate customers on products and services
Required Skills
- Strong communication skills
- Problem-solving skills
- Basic computer literacy
- CRM knowledge
- Customer service orientation
Job Details
Qualifications:
- Graduate of any 4-year course, preferably in Management or any business related course
- Strong communication and problem-solving skills
- Basic computer and CRM knowledge
- Experience in customer service or insurance background is a plus
- Fresh graduates are welcome to apply
Duties and Responsibilities:
- Responds to customer inquiries via phone, email, and in-person interaction.
- Providing accurate information regarding insurances, policies, claims, and billing.
- Handle and resolve customer complaints efficiently.
- Coordinating with internal department to ensure customer concerns are addressed.
- Educate customer on products and services to improve understanding and satisfaction.