Service Desk Trainer
Job Summary
Gratitude Inc is seeking a Service Desk Academy Trainer to conduct onboarding, develop training materials, and deliver technical training. The role requires experience in IT support training and strong communication skills. The position is based in Taguig City & Ortigas on a 100% onsite schedule with shifting hours.
Responsibilities
- Conduct onboarding and training for Service Desk staff
- Develop and maintain training materials
- Assess training effectiveness and provide feedback
- Collaborate with managers to identify skill gaps
Required Skills
- Experience in Service Desk / IT support training
- Strong communication & presentation skills
- Excellent facilitation & coaching skills
- Knowledge of ITIL / Service Desk processes
- Strong organizational and documentation skills
Job Details
Position: Service Desk Academy Trainer
Location: Taguig City & Ortigas (100% onsite)
Salary: PHP 35,000
Schedule: Shifting (24/7 support)
Headcount: 1
Non-Negotiables:
- Experience in Service Desk / IT support training
- Strong communication & presentation skills
- Ability to deliver technical training to diverse audiences
Key Responsibilities:
- Conduct onboarding and training for Service Desk staff
- Develop and maintain training materials
- Assess training effectiveness and provide feedback
- Collaborate with managers to identify skill gaps
Skills/Qualifications:
- Excellent facilitation & coaching skills
- Knowledge of ITIL / Service Desk processes
- Strong organizational and documentation skills