Customer Service Representative

Job Description We are looking for customer-focused and service-oriented Customer Service Representatives to handle customer inquiries, resolve concerns, and provide excellent customer support. Candidates with experience in utilities, telecommunications, insurance, banking, or financial services are preferred. Key Responsibilities * Handle customer inquiries and concerns professionally. * Provide accurate information about products, services, and account-related matters. * Resolve customer issues efficiently and escalate complex concerns when necessary. * Maintain accurate customer records and document interactions. * Follow company policies, procedures, and service quality standards. * Meet established customer service and performance targets. Qualifications * At least 1–4 years of relevant customer service experience. * Experience in utilities, telecommunications, insurance, banking, or financial services is preferred. * Good communication, interpersonal, and problem-solving skills. * Customer-focused with a positive and professional attitude. * Willing to work onsite at the assigned location. * Must be amenable to the assigned work schedule and shift. * Must have the following mandatory documents available: * Transcript of Records (TOR) * Diploma * Certificate(s) of Employment (COE)