Virtual Assistant

As a Virtual Assistant – Chat Support, you are responsible for creating a safe, welcoming, and supportive environment for users while upholding the company’s mission, vision, and core values. Through thoughtful, engaging, empathetic, and professional conversations, you help deliver meaningful user experiences that promote genuine connection and a positive online community. You will engage with users who may be experiencing loneliness, relationship difficulties, emotional challenges, or other personal concerns. Through thoughtful, engaging, empathetic, and professional communication, you will help users feel heard, understood, and supported while contributing to a positive online community. This position requires more than simply answering customer inquiries. We are looking for individuals who can communicate naturally, understand different perspectives, respond with empathy, and maintain appropriate professional boundaries throughout conversations. RESPONSIBILITIES: • Engage with users through chat to address inquiries, provide accurate information, and deliver effective solutions. • Build positive user relationships by providing empathetic, personalized, and customer-focused support. • Collaborate with team members to ensure consistent and seamless user experiences. • Document user interactions, concerns, and feedback to support service improvement and maintain accurate records. • Adhere to company policies, procedures, and established guidelines in all user interactions. • Effectively utilize company tools, platforms, and resources to provide efficient and reliable support. • Participate in coaching sessions, training programs, and performance evaluations to enhance communication skills and continuously improve service quality. QUALIFICATIONS: • Excellent English written, communication and speaking skills • Must be a College Graduate • 45+ words per minute (WPM) typing speed • Must have a personal laptop or PC • Must have a stable high-speed internet and electricity connections • Previous experience in customer service, sales, hospitality, relationship or client management is an advantage but not required COMPENSATION & BENEFITS: • Competitive salary with performance incentives • Fully paid onboarding and training • Full-time work-from-home job • Performance-based salary increase • Comprehensive coaching and professional development • Supportive international team and collaborative culture TRAINING SCHEDULE During the training period, all new hires are required to attend starting from 9:00AM to 6:15PM (PHT), Monday to Friday. Training is fully paid and arranged to prepare you for the efficiency in your role. Regular Working Shifts: • Shift A: 3:30AM - 10:30AM (PHT) • Shift B: 9:30AM - 4:30PM (PHT) • Shift C: 3:30AM - 10:30AM (PHT) • Shift D: 9:30AM - 4:30AM (PHT) IMPORTANT REMINDER: This position follows a fixed-shift schedule, not a rotating shift-system. Working shifts are assigned by the company based on operational requirements. Candidates cannot choose their preferred shift and must be willing to work on the shift assigned to them. Applicants should ensure they can commit to the assigned working hours and the six-day workweek before applying.