Financial Customer Service
Job Summary
Telework PH is seeking experienced Customer Service Representatives for a Financial Account to work onsite in Bulacan. The role involves handling financial customer service, resolving complaints, and assisting customers with billing and account concerns. Successful candidates will enjoy competitive compensation, bonuses, and comprehensive benefits.
Responsibilities
- Handle incoming customer inquiries and support requests
- Assist with billing, invoices, payments, and account concerns
- Address customer complaints and provide effective solutions
- Meet performance targets and ensure excellent customer experience
Required Skills
- At least 3 years financial customer service experience in BPO
- Experience handling customer complaints and financial hardship cases
- Excellent English communication skills
- Strong problem-solving skills
Job Details
Position: Customer Service Representative – Financial Account
Work Setup: Onsite – San Rafael, Bulacan
Schedule: Dayshift
Employment Type: Full-time, 40 hours per week
Start Date: ASAP
ARE YOU QUALIFIED?
- At least 3 years of financial customer service experience in a BPO/call center
- Experience handling customer complaints and financial hardship cases
- Excellent English communication and problem-solving skills
- Stable employment history with no employment gaps
YOUR ROLE
- Handle incoming customer inquiries and support requests
- Assist with billing, invoices, payments, and account concerns
- Address customer complaints and provide effective solutions
- Help ensure an excellent customer experience while meeting performance targets