Customer Service Agent

Handle inbound and outbound calls, emails, or chat inquiries from customers. Provide accurate information about products, services, orders, accounts, and company policies. Assist customers with their questions, requests, and concerns in a professional and courteous manner. Resolve customer complaints and issues efficiently or escalate them to the appropriate department when necessary. Process customer requests, orders, account updates, refunds, or other transactions as required. Maintain accurate customer records and document all interactions in the system. Follow company procedures, quality standards, and customer service guidelines. Meet established performance targets such as attendance, productivity, quality, customer satisfaction, and call handling metrics. Coordinate with other departments to ensure customer concerns are properly resolved. Provide a positive customer experience and maintain professionalism at all times.