Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries and provide support in a fast-paced environment. Candidates will receive comprehensive training, making this an ideal role for those with or without prior BPO experience. Flexibility for various shifts, including overnight and weekend rotations, is required.
Responsibilities
- Handle customer inquiries
- Maintain availability for rotating shifts
- Provide professional service in English
Required Skills
- Strong English communication
- Problem-solving abilities
- Basic computer proficiency
- Adaptability
Job Details
Job Responsibilities:
- Ensure proficiency in both spoken and written English.
- Work onsite as required.
- Maintain availability for overnight shifts, rotating schedules, and split shifts.
Qualifications:
- Must have graduated from Senior High School or the old High School curriculum.
- Candidates who recently graduated from Senior High School without work experience will not be considered.
- Preferably possess an updated NBI clearance and reside in Laguna, Cavite, Las Pinas, Muntinlupa, or Paranaque.
Additional Requirements:
- No prior experience in customer service is necessary; comprehensive training will be provided.
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Ability to efficiently handle multiple tasks in a fast-paced environment.
- Demonstrate empathy and patience when dealing with customers from diverse backgrounds.
- Basic computer proficiency and willingness to learn new software applications.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Positive attitude and a collaborative approach to teamwork.
- Ability to adapt to changes in procedures, policies, and technology.