Customer Service Representative

Customer Service Representative – Davao City Onsite | ₱19,000–₱31,000/month | Full-time Job Overview Position: Customer Service Representative Salary: ₱19,000–₱31,000 per month Location: Davao City Work Setup: Onsite Employment Type: Full-time Experience: With or without BPO experience are welcome to apply Compensation and Benefits - Competitive salary package of ₱19,000–₱31,000 per month - Performance-based incentives and bonuses - Paid training and skills development - Career growth and advancement opportunities - Structured onboarding and support About the Role As a Customer Service Representative, you will assist customers with inquiries, concerns, and service-related requests. You will be responsible for providing accurate information, identifying appropriate solutions, and ensuring a positive customer experience during every interaction. What You Will Do - Handle customer inquiries through phone, chat, or email - Provide accurate information and appropriate solutions - Address and resolve customer concerns professionally - Maintain a positive and professional customer experience - Document customer interactions and transactions accurately - Escalate complex issues to the appropriate department when necessary - Meet established quality, productivity, and customer satisfaction standards - Follow company procedures and account-specific guidelines Qualifications - High School or Senior High School graduate; college-level applicants and graduates are also welcome - With or without BPO or call center experience are welcome to apply - Good English communication skills, both verbal and written - Customer-focused with a professional approach to handling concerns - Basic computer skills and ability to navigate multiple applications - Strong listening, problem-solving, and multitasking skills - Willing to work onsite in Davao City - Willing to work on shifting schedules, including weekends, nights, and holidays when required