Call Center Representative
Job Summary
ContantiKnow PH is hiring Call Center Representatives for voice accounts with a one-day onsite hiring process. The role involves assisting customers via phone calls, resolving inquiries, and meeting performance targets. Candidates should possess good English communication skills and be willing to work on shifting schedules.
Responsibilities
- Assist customers via phone calls
- Resolve customer issues and inquiries
- Record customer interactions accurately
- Meet account performance targets
Required Skills
- Good English communication skills
- Customer service experience is an advantage
- Willingness to work shifting schedules
- Comfortable in a fast-paced environment
Job Details
JOB RESPONSIBILITIES
- Assist customers with their inquiries and concerns through phone calls.
- Provide helpful and accurate information about products, services, and account-related matters.
- Help customers resolve issues by understanding their needs and offering the right solutions.
- Keep every conversation professional, friendly, and customer-focused.
- Record customer interactions and update account information accurately.
- Meet account performance targets, including quality, productivity, and customer satisfaction.
- Follow company guidelines, account procedures, and data privacy policies.
JOB REQUIREMENTS
- High School Graduate (Old Curriculum) or Senior High School Graduate.
- Good English communication skills, both verbal and written.
- Fresh graduates and first-time job seekers are welcome to apply.
- With or without BPO experience, depending on account requirements.
- At least 6 months of international customer service experience is an advantage.
- Willing to work onsite, on shifting schedules, and during night shifts, when required.
- Comfortable working in a fast-paced and customer-focused environment.
- Willing to complete the company's recruitment process and training.
WHAT WE OFFER
- Competitive salary packages
- Performance bonuses and incentives
- Paid training
- Night differential and holiday pay, where applicable
- Opportunities for career growth and development