Spanish Customer Service
Job Summary
We are looking for a Spanish Bilingual Customer Service Representative to provide outstanding support to customers through phone, email, and chat. The ideal candidate is fluent in both Spanish and English, has strong customer service skills, and thrives in a fast-paced environment. The role requires working night shifts onsite in BGC, Taguig on a 3-4 month contract.
Responsibilities
- Handle customer inquiries via phone, email, and chat in Spanish and English
- Resolve customer issues promptly and accurately document interactions
- Meet service level, productivity, and quality targets
Required Skills
- Fluent in Spanish and English
- At least 1 year of Customer Service experience
- Strong problem-solving and communication skills
Job Details
Job Overview
We are looking for a Spanish Bilingual Customer Service Representative to provide outstanding support to customers through phone, email, and chat. The ideal candidate is fluent in both Spanish and English, has strong customer service skills, and thrives in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries and concerns in both Spanish and English.
- Provide accurate information regarding products, services, and account-related concerns.
- Resolve customer issues promptly while maintaining high customer satisfaction.
- Document customer interactions and update records accurately.
- Escalate complex cases to appropriate departments when necessary.
- Meet established service level, productivity, and quality targets.
- Ensure a positive customer experience in every interaction.
Qualifications
- At least 1 year of Customer Service experience (BPO, Contact Center, Shared Services, or equivalent).
- Fluent in Spanish and English (verbal and written).
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Willing to work night shift and onsite in BGC, Taguig.
- Proficient with basic computer applications and customer service platforms.