Customer Service Representative
Job Summary
The Customer Service Representative is responsible for handling customer inquiries through various channels including calls, chats, and emails. They must provide accurate solutions based on standard operating procedures while maintaining detailed records of all interactions. The role requires flexibility to work night shifts, weekends, and holidays in an office-based environment.
Responsibilities
- Manage customer inquiries via multiple channels
- Resolve issues or escalate appropriately
- Maintain interaction records and documentation
Required Skills
- 6+ months BPO customer service experience
- Fluent English (spoken/written)
- Strong multitasking and time management
Job Details
Responsibilities:
1. Answer or receive customer requests via different service channels (calls/chats/hotline/mails/tickets), and provide timely and accurate solutions based on SOP.
2. Resolve cases within the scope of authority or escalate to the appropriate team for unresolved issues.
3. Maintain records of customer interactions, process customer accounts, and file documents.
Qualifications:
1. At least 6 months of experience in customer service (BPO experience preferred).
2. Excellent English Communication Skills: Fluent in both spoken and written English.
3. Strong multitasking, prioritization, and time management skills.
Work Setup:
- Willing to work in McKinley, Taguig City (office-based).
- Full time position, Night Shift (Shift Schedule).
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Can Start ASAP.