KYC Officer

About the role We are looking for detail-oriented and responsible individuals to join our team as a KYC Officer. You will review and verify customer registration information, conduct Know Your Customer verification procedures, and perform video verification calls for newly registered customers and accounts requiring additional verification. Key responsibilities - Review and verify customer registration information and supporting documents. - Conduct Know Your Customer (KYC) verification procedures in accordance with company policies. - Perform video verification calls for newly registered customers and accounts requiring additional verification. - Validate customer identities using government-issued identification documents. - Review customer information for completeness, accuracy, and consistency. - Escalate accounts with discrepancies or suspicious information to the appropriate team. - Maintain accurate and detailed verification records. - Handle customer information with strict confidentiality. - Meet daily verification targets while maintaining quality and accuracy. - Perform other duties assigned by management related to customer verification. About you - Senior High School graduate, college undergraduate, or college graduate. - At least 1 year of relevant work experience in KYC, customer service, fraud prevention, compliance, or back-office operations. - Good written and verbal English communication skills. - Computer literate and proficient in Microsoft Office applications. - Strong attention to detail, analytical thinking, and organizational skills. - Ability to verify identification documents, validate customer information, and identify inconsistencies. - Knowledge of KYC, AML, fraud prevention, and customer due diligence principles. - Ability to recognize suspicious activities, potentially fraudulent documents, and duplicate accounts. - Strong commitment to protecting confidential customer information and maintaining data privacy. - Willingness to conduct customer verification through video calls when required. Other Benefits - Overtime pay - Performance bonus - Signing Bonus - Mid-Year Bonus - Rice Subsidy Allowance - Meal Allowance for GY Shift Employees - Perfect Attendance Bonus - HMO