Healthcare Customer Service Rep
Job Summary
The Healthcare Customer Service Representative will handle inquiries related to billing, claims, and eligibility while supporting patients and providers. This role requires meeting strict performance metrics in a fast-paced BPO environment. Top performers will receive competitive base pay, uncapped incentives, and opportunities for rapid career advancement.
Responsibilities
- Manage healthcare billing and claims inquiries
- Provide accurate support to patients and providers
- Maintain high quality and productivity metrics
Required Skills
- Strong communication skills
- Healthcare account experience
- Detail-oriented mindset
- Ability to work under metrics
Job Details
What You’ll Do:
- Handle healthcare-related inquiries (billing, claims, eligibility, etc.)
- Deliver accurate and efficient support to patients and providers
- Meet and exceed performance metrics (quality, productivity, attendance)
Performance-Based Rewards:
- Competitive base pay + uncapped incentives
- Monthly performance bonuses
- Fast-track career growth for top performers
What We’re Looking For:
- Strong communication skills (voice or non-voice)
- Experience in healthcare accounts is a plus
- Ability to thrive in a metrics-driven environment
- Detail-oriented and customer-focused mindset