Customer Relations Representative
Job Summary
The Customer Relations Services Representative is responsible for conducting post inspections, managing agency security personnel, and handling safety and security concerns for customers, tenants, and employees. The role also involves performing administrative tasks such as report preparation, clerical work, and encoding daily time records. Candidates with a background in Criminology or related courses are preferred.
Responsibilities
- Conduct random post inspections and daily briefings for security personnel
- Act as Officer-in-charge during night shift duty
- Handle customer, tenant, and employee safety concerns
- Perform administrative tasks and encode daily time records
Required Skills
- Bachelor's / College Degree in Criminology or related course
- At least 1 year of experience in security and protective services
- Knowledge of safety and security policies, procedures, and investigation
- Good administrative and clerical skills
Job Details
JOB SPECIFICATION
Bachelor's / College Degree preferably Criminology or any related course
At least one (1) year of experience specializing in security, protective services and management
Has knowledge in safety, security policies and procedures, investigation, filing and handling of cases
Fresh graduates with good academic standing are welcome to apply
ESSENTIAL FUNCTIONS
Conducts random post inspection within his area under his shift
Conducts daily briefing of agency security personnel
Act as an Officer-in charge during night shift duty
Does administrative work for the department (i.e. report preparation, clerical works, etc.)
Encodes DTR (daily time record)/ETMS (electronic timekeeping monitoring system) of Agency assigned under his shift
Attends to customers, tenants, and employees' concerns regarding safety and security
Performs other task that may assign to him from time to time