Japanese Customer Service Support
Job Summary
This role involves providing customer support via emails and calls for a jewelry manufacturing company. The successful candidate will handle customer inquiries, complaints, and orders to ensure timely and accurate resolution. Additionally, the role requires collaborating with the repair group and maintaining strong professional relationships with clients.
Responsibilities
- Provide email and phone customer support
- Resolve customer inquiries, complaints, and orders
- Coordinate with US team regarding payments and refunds
- Manage repair and service tracking
- Maintain professional client relationships
Required Skills
- JLPT N1/N2/N3 (or non-passer)
- Customer service experience (1+ year)
- Japanese and English fluency
- Microsoft Office Suite proficiency
- Willingness to work shifting schedules
Job Details
Position: Japanese Customer Service Support
Work Schedule: Shifting
Day off: Weekends off
Work Set-up: Onsite
BENEFITS:
- HMO
- Transportation Allowance
- Sick Leave
- Vacation Leave
- 13th Month
- Government Mandated Benefits (SSS, Pag-ibig, Philhealth)
JOB REQUIREMENTS:
- Filipino with JLPT N1, N2, N3 Passer or Non-passer (No JLPT Certificate Required)
- Bachelor Graduate of any course
- Must have at least 1 year experience as Customer Service (sales background can be considered)
- Excellent communication skills both Japanese and English
- Computer Literacy with Microsoft Office Suite
- Willing to work onsite in Cebu City
- Willing to work in Shifting Schedule
- Willing to start ASAP
JOB RESPONSIBILITIES:
- Responsible for providing customer support via emails and calls.
- Responsible for ensuring that all customer needs are promptly addressed by responding to customers' requests, orders, inquiries, complaints, and other concerns in a timely and accurate manner.
- Resolves payment complaints by working with the US team on refunds, charges, and FOC shipment as necessary.
- Guides the customer in Repair and Services inquiries. Works directly with the Repair & Service group to track status and completion dates.
- Build and maintain strong professional relationships with customers and clients.
- Perform other related task needed