Customer Service Representative
Job Summary
The Customer Service Representative will manage customer inquiries through various channels, provide product support, and facilitate order processing. The role involves maintaining accurate CRM records, coordinating with logistics teams, and providing administrative support to sales and service departments. Candidates are expected to ensure a positive customer experience and work effectively in an onsite, fast-paced environment.
Responsibilities
- Manage customer inquiries via phone, email, and chat
- Process orders, returns, and warranty claims
- Maintain CRM records and track deliveries
- Provide administrative support to sales and service teams
- Coordinate with logistics and technical support
Required Skills
- Customer service experience
- Excellent communication skills
- Tech-savvy (Google Workspace, MS Office)
- Strong organizational skills
- Ability to multitask
Job Details
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely, professional, and friendly manner.
- Provide accurate product information and assist customers with basic troubleshooting.
- Support returns, warranty claims, and after-sales concerns.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Process orders, returns, and coordinate with shipping and logistics partners.
- Track deliveries and follow up on pending orders or customer concerns.
- Provide administrative support to the sales and service teams (e.g., scheduling, documentation, filing).
- Assist in organizing and updating product manuals, FAQs, and internal systems.
- Coordinate closely with warehouse, technical support, and marketing teams to ensure smooth operations.
- Handle walk-in or onsite customer concerns when needed.
Qualifications
- At least 1 year of experience in customer service, admin, or related roles.
- Fresh graduates and candidates with no prior experience are welcome to apply, provided they demonstrate strong communication skills, willingness to learn, and a customer-focused mindset.
- Excellent verbal and written communication skills.
- Tech-savvy; proficient in Google Workspace, Microsoft Office, and customer support tools.
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Reliable, punctual, and able to work with minimal supervision.
Work Setup & Schedule
- Work Setup: 100% Onsite
- Schedule: 6 days a week (Monday to Saturday)