Customer Service Representative

Key Responsibility: Customer Interaction & Issue Resolution: - Respond to customer inquiries via chat, email, and phone in a professional and timely manner - Resolve product, order, or shipping issues while maintaining a high level of customer satisfaction - Record and document all customer interactions accurately Order & Fulfillment Coordination - Assist in processing and tracking customer orders, refunds or returns - Coordinate with warehouse and logistics teams to resolve concerns or delays E-Commerce Platforms support: - Monitor customer service messages and reviews across Shopee, Lazada, Tiktok and Commalax.ph - Ensure quick response turnaround within agreed platforms SLAs (Service Level Agreements) Reporting & Collaboration: - Provide weekly updates on customer concerns and highlight recurring issues - Support marketing and operations teams with customer insights and data when needed Qualifications - At least Senior High School or College level/graduate (Business, Communications, or related field is an advantage) - With at least 1 year experience in customer service, preferably in e-commerce or retail - Strong communication skills (written and verbal) - Experience handling customers via chat, email, and phone - Familiarity with e-commerce platforms such as Shopee, Lazada, and TikTok is a plus - Good problem-solving skills with the ability to handle complaints professionally - Detail-oriented and capable of accurate documentation and reporting - Ability to work under pressure and meet response time SLAs - Proficient in basic computer applications (MS Excel, Google Sheets, email tools) - Willing to work on-site and on shifting schedules, if required - Experience in order fulfillment, logistics, or inventory coordination is an advantage - Knowledge in returns, refunds, and dispute handling - With a strong sense of urgency and accountability