Customer Service Representative
Job Summary
The Customer Service Representative will manage customer inquiries, resolve complaints, and ensure a positive service experience. The role involves supporting clients through phone and email while maintaining accurate documentation in the CRM system. Candidates should be capable of handling multiple tasks and collaborating with various departments to ensure customer satisfaction.
Responsibilities
- Manage phone and email inquiries
- Resolve customer complaints
- Process orders and shipment updates
- Maintain accurate CRM records
- Collaborate with internal departments
Required Skills
- Customer service experience
- Experience with USA/UK clients
- Strong communication skills
- CRM software proficiency
- Problem-solving abilities
Job Details
Job Description:
We are seeking a dedicated Customer Service Representative to join our team. The role focuses on providing exceptional customer support by managing inquiries, resolving complaints, and promoting a positive customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone and email promptly and professionally.
- Assist customers with product information, order placement, status updates, and shipment updates.
- Ensure shipping partners are given full & complete information and followed up to ensure timely customs clearance.
- Resolve customer complaints efficiently while maintaining a positive attitude.
- Document all customer interactions accurately within the CRM system.
- Collaborate with other departments to ensure customer satisfaction and timely issue resolution.
- Maintain up-to-date knowledge of company products, services, and policies.
Qualifications and Skills:
- Previous experience in a customer service role, preferably in business-to-business bespoke manufacturing industry.
- Previous experience working with USA and UK companies.
- Excellent verbal and written communication skills.
- Strong problem-solving and interpersonal skills.
- Ability to handle multiple tasks and remain calm under pressure.
- Familiarity with CRM software and customer service platforms.
- Customer-focused attitude and a passion for delivering exceptional service.
Perks & Benefits (Work From Office/Hybrid):
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment.
- Up to 24 leave credits per year.
- Flexible leave credits which may be used for vacation, emergency and sick leaves.
- Endless opportunities for career advancement.
- Exclusive ATM inside the office for employee's convenience.
- Annual Performance Review with Salary Increase.
- Company-provided PC/Laptop and fiber internet connection.
- Weekly office perks: Free Coffee, Meals and Beer Fridays.
- Top notch workplace with first class VIP lounge and game rooms.
- Child friendly spaces to cater to the needs of employees with children.
- Participation in CS Social Clubs and Special Interest Groups.
- Mental Wellness Employee Assistance program through Lifeworks.
- In-house psychiatrist available to support employees' well-being.
- Employee Share Units program.
- Cloudstaff Dream Points for bidding useful items.