Customer Service Representative
Job Summary
The Customer Service Representative handles customer inquiries, processes orders, and coordinates with various departments to ensure customer satisfaction. This role involves developing sales prospects, maintaining client relationships, and managing domestic business accounts. The position requires providing product marketing support, handling complaints, and performing administrative sales tasks.
Responsibilities
- Manage customer inquiries and order processing
- Develop sales prospects and business growth
- Maintain client relationships and after-sales service
- Prepare sales reports and documentation
Required Skills
- Bachelor's or associate degree in Business/Marketing
- Proficiency in MS Office
- Strong communication and multitasking skills
- Sales and customer service experience
Job Details
Responsibilities:
- Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their order status.
- Recording sales trends and liaising with account managers to develop sales strategies.
- Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
- Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
- Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
- Making the company's products and services as attractive to potential customers as possible.
- Discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction.
- Develop potential customers to acquire new clients and expand the market to achieve sales target.
- Regularly visit distribution customers to maintain stable customer relationship.
- Responsible for domestic business contacts and order processing.
- Responsible for product quotation and product display, and handle account recovery related matters.
- Responsible for business development, communication and presentation of the company’s products.
- Conduct product marketing, product feature analysis, and provide product purchase advice.
- Provide after-sales service, deal with the problems of the client, and give perfect treatment.
- Be aware of the abnormal situation of customer transactions and be responsible for handling customer complaints.
Requirements:
- A Bachelor's or associate degree in Sales and Marketing or any Business- Administration related field.
- Knowledgeable in Computer products is an advantage.
- Experience in on-line sales and Marketing is a plus.
- Good computer skills (MS Office).
- An understanding of sales principles and customer service practices.
- The ability to multitask and quickly switch focus.
- Good team development, leadership skills and problem-solving skills.
- The ability to multitask, work in a fast-paced environment, and meet deadlines.