Customer Service Representative
Job Summary
The Customer Service Representative will handle inquiries, resolve customer issues, and maintain high standards of service. You will act as the primary point of contact, ensuring a professional and empathetic customer experience. The role requires fluency in English and a commitment to long-term professional development within the organization.
Responsibilities
- Communicate professionally with customers
- Identify and resolve customer needs
- Maintain knowledge of products and services
Required Skills
- Fluent in English
- Computer and internet literacy
- Empathy and rapport building
Job Details
JOB RESPONSIBILITIES
• Communicate with customers in a courteous, friendly and professional manner using agreed procedures.
• Listen attentively to customer needs; demonstrate empathy while maximizing opportunity to build rapport.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Maintain basic knowledge of client products and/or services.
CANDIDATE PROFILE
• 18 years old or above.
• Computer & internet literate.
• Must be FLUENT in English; keep in mind that you'll be conversing with foreign customers.
• Committed to full-time long-term employment.
TRAINING
All successful applicants go through a month long training on communications, culture and product-specific courses to equip them before actual work begins.
EDUCATIONAL & PROFESSIONAL ATTAINMENT
• At least graduated HS (prior to K-12 curriculum) / ALS (Grade 12 equivalent) / SHS (K-12).
• Not tied up with academics; not currently studying nor enrolling for school.
• Fresh college graduates are encouraged to apply.
• BPO experience handling international voice account is a DEFINITE PLUS but not required.
BENEFITS
• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential [when applicable]
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe & modern working environment