Customer Service Representative
Job Summary
We are seeking detail-oriented individuals for our Customer Service team focusing on Chat and Email support. The role involves managing customer inquiries through digital messaging channels with a simplified workflow. It is a 90% non-voice position requiring strong written communication skills.
Responsibilities
- Manage customer inquiries via chat/email
- Troubleshoot product and account issues
- Document interactions accurately
- Maintain high satisfaction ratings
Required Skills
- Strong written English
- Basic computer proficiency
- Typing speed 30-35 WPM
- Willingness to work shifting schedules
Job Details
Responsibilities:
- Manage and resolve customer inquiries via digital messaging channels
- Provide accurate product information and troubleshoot account issues
- Document customer interactions clearly and concisely in the system
- Maintain high satisfaction ratings through professional written correspondence
Requirements:
- Education: High School Graduate (Old Curriculum) or Senior High School Graduate
- Communication: Strong written English skills with a focus on grammar and clarity
- Technical: Basic computer proficiency and a typing speed of at least 30-35 WPM
- Flexibility: Willingness to work in shifting schedules, including nights and weekends
- Experience: Previous BPO experience is welcomed but not mandatory