Customer Service Staff
Job Summary
HaoLink is seeking 3-4 full-time outsourced Customer Service Staff to support Ebike cross-border e-commerce operations. The role involves managing high-ticket order inquiries and after-sales service via Amazon and independent platforms. Candidates must possess a strong STEM background and fluent English communication skills.
Responsibilities
- Manage global customer consultations
- Perform order follow-up
- Resolve after-sales disputes
- Process returns and refunds for high-value Ebike orders
Required Skills
- Fluent English (oral and written)
- STEM or Engineering background
- Experience with high-ticket service orders
- Amazon or e-commerce platform expertise
Job Details
Job Scope: Handle global customer consultation, order follow-up, after-sales dispute resolution, return & refund issues for high-value Ebike orders.
Core Requirements:
- Zero Accent & Fluent English (oral & written).
- STEM/Engineering Background (able to understand technical Ebike products).
- High-ticket service experience: handled orders above $200 USD, $1000 USD order experience is a big plus.
- Prior Amazon / independent site customer service experience is preferred.
Type: Full-time Outsourced