Customer Service Representative

Qualifications: Highschool Graduates (old and new curriculum) / ALS Graduates can be considered C1 Written & Verbal Communication Skills Minimum of 12 months experience in customer service that includes the ff: Consumer Collections Voice Experience, Experience in Accounts Receivable / Order-to-Cash Experience in a BPO setting is strongly preferred. Omnichannel - Chat and Email (preferred but not required as profile qualification) Typing Test: 35 WPM / 95% Accuracy Responsibilities: - Handle inbound and outbound customer calls regarding outstanding balances, payment inquiries, and collection-related concerns. - Contact customers to follow up on overdue accounts and facilitate timely payment settlements. - Assist customers with accounts receivable inquiries, billing discrepancies, payment status, and account reconciliation. - Process and monitor customer payments, outstanding invoices, and collection transactions. - Provide assistance with order processing, order tracking, billing, and payment-related concerns throughout the order-to-cash cycle. - Resolve customer disputes concerning invoices, payment discrepancies, and account balances through effective investigation and coordination. - Respond to customer inquiries through multiple communication channels, including voice, email, and chat. - Maintain accurate records of customer interactions, payment arrangements, collection activities, and account updates in the company's system. - Coordinate with internal departments to resolve billing issues, payment concerns, and other account-related discrepancies. - Ensure compliance with company policies, collection procedures, data privacy standards, and service quality requirements. Working Schedule: Rotating Shift Work Location: Cebu IT Park