Chat Support Associate
Job Summary
We are looking for customer-focused individuals to provide support through chat and email. You will assist customers with inquiries, account concerns, and troubleshooting in a fast-paced BPO environment. The role requires clear communication and adherence to quality standards to ensure a positive customer experience.
Responsibilities
- Respond to chat and messaging inquiries
- Assist with troubleshooting and accounts
- Maintain professional communication
- Document interactions and resolutions
Required Skills
- College or Vocational graduate
- 6 months BPO experience
- Excellent English communication
- Willingness to work onsite/shifting
Job Details
Job Responsibilities:
- Respond to customer inquiries through chat and messaging platforms
- Assist customers with concerns, account inquiries, and basic troubleshooting
- Provide accurate, clear, and professional responses
- Ensure a positive customer experience in every interaction
- Document customer concerns and resolutions in the system
- Follow company policies, processes, and quality standards
Basic Qualifications:
- Must be a College Graduate / Associate / Vocational (2-year course) Graduate
- With at least 6 months customer-facing or BPO experience
- Good written and verbal communication skills in English
- Willing to work onsite and on a shifting schedule
What We Offer:
- Competitive salary package
- Paid training for successful applicants
- HMO + Life Insurance coverage
- Career growth and promotion opportunities