Customer Service Representative
Job Summary
Metacom Careers is hiring a Customer Service Representative for a voice-based account with no prior experience required. The role involves answering inbound customer calls, resolving concerns, and meeting productivity targets with paid training provided. Successful candidates will enjoy benefits such as HMO from Day 1, paid leave credits, and government-mandated benefits.
Responsibilities
- Answer inbound customer calls and respond to inquiries
- Resolve customer concerns and complaints professionally
- Process orders, requests, and account updates
- Meet quality, handle time, and productivity targets
Required Skills
- College Graduate
- Good English communication skills
- Basic computer and typing skills
- Customer-first attitude and good listening skills
Job Details
Position: Customer Service Representative
Account Type: Voice
Work Setup: Onsite
Schedule: Shifting Schedule
Employment Type: Full-Time
Experience: No Experience Required (Related Experience a Plus)
Education: College Graduate
Responsibilities
- Answer inbound customer calls and respond to inquiries
- Provide accurate product, service, and account information
- Resolve customer concerns and complaints professionally
- Process orders, requests, and account updates
- Document interactions in the CRM
- Meet quality, handle time, and productivity targets
- Escalate complex issues when needed
Qualifications
- College Graduate
- No call center experience needed — BPO/customer service background a plus
- Good English communication skills
- Basic computer and typing skills
- Willing to work onsite on a shifting schedule
- Customer-first attitude and good listening skills
Benefits
- HMO from Day 1
- Paid training
- Paid leave credits
- 13th Month Pay
- Government-mandated benefits
- Employee recognition programs