Travel Customer Service Representative
Job Summary
The Travel Customer Service Representative will assist clients with flight, hotel, and travel inquiries. The role involves managing bookings, modifications, and cancellations while ensuring excellent customer service. You will be responsible for providing accurate travel information and maintaining detailed documentation of all interactions.
Responsibilities
- Manage travel inquiries via phone, email, or chat
- Process client bookings, modifications, and cancellations
- Provide information on travel options and promotions
- Document interactions and escalate complex cases
- Maintain service quality and satisfaction standards
Required Skills
- Excellent English communication
- Basic computer literacy
- Strong multitasking ability
- Problem-solving skills
- Attention to detail
Job Details
Job Description
We are hiring Travel Customer Service Representatives to assist clients with flight, hotel, and travel inquiries. Ensure smooth bookings and provide accurate information to deliver excellent customer experiences.
Responsibilities:
- Handle travel-related inquiries via phone, email, or chat
- Assist clients with bookings, modifications, or cancellations
- Provide accurate information on travel options, schedules, and promotions
- Record all interactions and maintain up-to-date documentation
- Escalate complex cases to supervisors
- Meet service quality and customer satisfaction goals
Schedule & Training:
- Rotating shifts including nights, weekends, and holidays
- Paid training on travel systems and company procedures
Requirements:
- At least High School or Senior High School graduate
- Excellent English communication and attention to detail
- Customer-focused with problem-solving skills
- Basic computer knowledge and multitasking ability
- Onsite availability in Metro Manila