Customer Service Representative
Job Summary
The Customer Service Representative will serve as the primary contact point for client customers. The role involves managing inquiries, technical support, and complaints across various communication channels. Candidates must have prior BPO experience and be comfortable working onsite on a night shift schedule.
Responsibilities
- Manage client inquiries and complaints
- Provide technical support
- Handle multi-channel communications
Required Skills
- 3 months BPO experience
- Strong verbal communication
- Ability to handle objections
- Night shift availability
Job Details
QUALIFICATIONS:
• With atleast 3 months BPO work experience handling international account/s.
• Has the ability to handle objections and comfortable using scripts while maintaining a natural and engaging tone.
• Has clear, confident phone presence with strong verbal communication skills.
• AMENABLE TO WORK ON A NIGHT SHIFT SCHEDULE ONSITE
Responsibilities:
• Serves as the primary contact point for clients' customers, handling inquiries, technical support, and complaints via phone, email, chat, or social media