Customer Service Sales Agent

Job Description: An E-Commerce Customer Service/ Sales Representative is responsible for providing exceptional service to online customers, handling a range of inquiries, related to products, sales, orders, payments, etc. This role involves communicating via various channels such as phone, emails and live chat with the primary goal of resolving issues promptly, ensuring customer satisfaction and contributing to a positive brand experience for the company and its business. Key Responsibilities: - Customer Inquiry - Promote and sell products - Order Processing and Issue handling - Customer engagement and Products knowlegde - Quality assurance and policy adherence Qualifications: - Education: Graduate of any four year business course or any other related course. - Experience: Minimum one (1) year of proven experience in a customer support, sales representatives, BPO, and e-commerce customer service role, demonstrating strong problem solving skills and sales expertise. - Communication Skills: Excellent active listening with the ability to clearly articulate information and empathize with customer needs. Professional demeanor and patience are essentials when handling diverse customer inquiries. - Reliability: Ability to work independently and as a part of the team, manage time effectively and maintain a consistent work schedule in office environment - Willingness to be assigned and work on site at Don Antonio, Quezon City (in front of Ever Gotesco Commonwealth)