Customer Service Executive
Job Summary
The Customer Service Executive provides administrative and operational support to the after-sales service department for EV charging systems. The role involves coordinating service documentation, billing, work order tracking, and spare parts management. This position ensures smooth communication between customers, service engineers, and internal departments to maintain high service standards.
Responsibilities
- Manage service documentation and billing records
- Monitor and track service work orders
- Coordinate service appointments and partner activities
- Oversee spare parts inventory and stock audits
Required Skills
- Proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong organizational and multitasking abilities
- Excellent communication and customer service skills
- Experience in administrative or service coordination
Job Details
Key Responsibilities:
- Prepare and maintain service documents, reports, invoices, quotations, and billing records.
- Manage filing systems and update service databases and maintenance records.
- Create, monitor, and close service work orders.
- Assist Service Manager in coordinating service appointments, manpower allocation, and service partner activities.
- Liaise with customers on maintenance schedules, site access, and service updates.
- Follow up with engineers and service partners on service reports, job completion, and documentation submission.
- Manage spare parts inventory, stock tracking, replenishment, and stock audits.
- Coordinate with Headquarter for spare parts orders and deliveries.
Requirements:
- Diploma, Higher NITEC, or equivalent qualification in Business Administration, Engineering, or related field.
- Minimum 2–4 years of experience in administrative support, service coordination, maintenance support, or related functions.
- Experience in billing, inventory management, work order tracking, or customer service coordination preferred.
- Exposure to EV charging, electrical services, facilities management, or technical service environments is an advantage.
- Proficient in Microsoft Office applications, especially Excel, Word, and Outlook.
- Strong organizational, communication, multitasking, and customer service skills with the ability to work independently in a fast-paced environment.