Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries, order processing, and billing tasks. The role requires basic computer literacy and strong communication skills to manage customer concerns effectively. You will be responsible for providing product information and supporting invoicing and bidding processes.
Responsibilities
- Answer calls and customer concerns
- Process orders, billings, and payments
- Handle complaints and returns
- Manage invoicing and bidding preparations
- Prepare various reports
Required Skills
- Graduate of 4-year course
- Basic accounting knowledge
- Customer service experience
- Computer literacy (Word & Excel)
- Strong communication and interpersonal skills
- Ability to work under pressure
Job Details
QUALIFICATIONS:
• Graduate of any 4-year course
• The applicant who has basic accounting subjects is an advantage
• The applicant with experience in customer service is an advantage
• The applicant needs to be computer literate: Word & Excel.
• The applicant needs to have good communication and inter-personal skills
• The applicant needs to be able to work under pressure & multitask
• The applicant needs to be willing to work beyond office hours.
DUTIES AND RESPONSIBILITIES:
• Answer calls and customer concerns
• Needs to know basic product knowledge to be able to provide information about the company’s products and services
• Take orders, determine charges, oversee billings and payments
• Handle customer complaints and returns
• Refer customer complaints to supervisors, managers and salespersons
• Invoicing
• Assist in bidding preparations
• Make sure all orders are processed
• Various reports
BENEFITS OFFERED:
• Government mandated benefits
• Service Incentive Leave (SIL)