Customer Service Representative

Key Responsibilities - Handle customer inquiries through voice, non-voice, or blended channels depending on the assigned account. - Assist customers with billing, payments, collections, banking concerns, orders, deliveries, product inquiries, ticketing, healthcare-related concerns, or general account support. - Provide accurate and timely information based on account policies and procedures. - Verify customer information and follow proper security, compliance, and data privacy guidelines. - Document customer interactions, concerns, actions taken, and resolutions accurately in the system. - Resolve customer concerns efficiently while maintaining quality service and customer satisfaction. - Escalate complex or unresolved concerns to the appropriate department when needed. - Meet account performance standards, including quality, productivity, attendance, and customer experience metrics. - Maintain professionalism, empathy, and attention to detail when handling customer concerns. Qualifications - Must have at least 6 months international voice BPO experience - High School Graduate, Senior High School Graduate, College Undergraduate, or College Graduate, depending on account requirement. - Good English communication skills. - Strong customer service, problem-solving, and active listening skills. - Comfortable using computer systems and navigating multiple tools. - Willing to work onsite in Makati City. - Willing to work on shifting schedules, weekends, and holidays if required.