Customer Service Representative
Job Summary
The Customer Service Representative will handle yearbook and graduation pictorial accounts, manage customer inquiries via digital channels, and provide comprehensive sales support. The role involves facilitating client meetings, routing requests, and documenting financial transactions. Ideal candidates should possess strong communication skills and be comfortable working in a fast-paced environment.
Responsibilities
- Manage yearbook and pictorial accounts
- Handle email and social media inquiries
- Facilitate client meetings and tours
- Record financial transactions
Required Skills
- Excellent communication skills
- Customer satisfaction oriented
- MS Office / Google Workspace proficiency
- Ability to work under pressure
Job Details
JOB DESCRIPTION
- Yearbook and graduation pictorial accounts management
- Handling customer inquiries through email and social media accounts
- Sales support
- Client tours and demo during visits
- Facilitating client meetings (face to face and online)
- Routing client/customer requests to internal departments
- Recording financial and other client transactions
REQUIREMENTS
- Must have good communication skills and value customer satisfaction
- Must be able to work under pressure
- Job Role: Customer Services, Cashiering, Answering Client Concerns
- Upskilling/training
- A Bachelors' degree is an advantage
- Must be well-versed in MS Office or Google Workspace applications
BENEFITS
- Minimum wage or higher starting salary
- Commission for handled accounts