Healthcare Customer Service Representative
Job Summary
We are seeking enthusiastic individuals to join our team as Healthcare Insurance Agents. You will be responsible for assisting customers with healthcare benefits, insurance inquiries, and claims-related concerns. We welcome fresh graduates and candidates eager to start their careers in the healthcare BPO industry.
Responsibilities
- Handle inbound healthcare insurance calls
- Assist with benefits and claims status
- Resolve customer concerns
- Maintain interaction documentation
Required Skills
- Strong English communication
- Basic computer navigation
- Customer service orientation
- Healthcare BPO knowledge (preferred)
Job Details
Job Overview: We are looking for enthusiastic and customer-focused individuals to join our team as Healthcare Insurance Agents. You will assist customers with their healthcare benefits, insurance inquiries, and claims-related concerns. No prior BPO experience? No problem! We welcome fresh graduates and candidates eager to start their careers in the healthcare BPO industry.
Key Responsibilities:
- Handle inbound calls related to healthcare insurance inquiries.
- Assist customers with benefits, eligibility, and claims status.
- Provide accurate information and resolution to customer concerns.
- Maintain professionalism and empathy when handling customer interactions.
- Document customer interactions in the system.
Qualifications:
- 4 years college graduate (no experience required) OR Completed at least 2 years in college (must have copy of grades or TOR) + 6 months BPO experience (preferably healthcare account).
- At least High School Graduate (old curriculum) is acceptable with 6 months BPO experience.
- Strong English communication skills.
- Basic computer navigation skills.
- Customer service-oriented and detail-oriented.
- Willing to work on shifting schedules (including weekends and holidays).
- With complete pre-employment requirements.