Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries via phone to ensure a positive experience. The role requires resolving customer concerns and providing accurate information. Candidates must document interactions correctly and be comfortable working on a shifting schedule.
Responsibilities
- Handle phone inquiries
- Resolve customer concerns
- Provide accurate information
- Document customer interactions
Required Skills
- Good communication skills
- CC or CS experience
- Shifting schedule flexibility
- High school diploma
Job Details
Job Requirements:
- Good communication skills
- At least 6-12 months CC experience or 2 years of CS experience
- Willing to work onsite in Vertis North
- Willing to work on a shifting schedule
- High school graduate (old curriculum) or Senior High School graduate
Responsibilities:
- Handle customer inquiries over the phone
- Provide accurate information and resolve concerns
- Ensure a positive customer experience on every call
- Document interactions properly