CSR Eviction Save Coordinator

Key Responsibilities: - Engage residents who are at risk of eviction to understand their current and future ability to pay. - Explore and offer tailored solutions such as extended payment plans, partial balance forgiveness, or security deposit absorption etc. - Assess each resident’s unique circumstances to determine a path that prevents eviction while reducing risk of recurrence. - Provide empathetic, clear communication that builds trust and encourages resident cooperation. - Document conversations, outcomes, and commitments in internal systems with accuracy and attention to detail. - Partner with internal teams (collections, evictions, resident support) to align on strategies and ensure consistent follow-up. - Track trends in eviction cases and share insights to improve processes and policies. Basic Qualifications: - Willing to work fully onsite in Makati City. - Excellent communication skills, both written and spoken. - Experience in collections, resident support, property management, sales, social services, or a related field is preferred. - Technical proficiency. Comfort working in CRM or case management systems is a plus. - Highly organized, detail-oriented, proactive, and capable of managing multiple priorities in a fast-paced environment. - Strong interpersonal skills with the ability to listen actively and de-escalate tense situations. - Strong negotiation ability, self-motivated and adaptable to dynamic environments, with the ability to manage multiple priorities simultaneously.