Store Coordinator

Duties and Responsibilities Store Operations - Oversee daily store operations and ensure smooth and efficient workflow. - Coordinate with tailors and store staff regarding alteration jobs, priorities, and schedules. - Ensure that store procedures and operational standards are properly implemented Job Order Monitoring - Monitor job orders from acceptance to completion and release. - Track the status of alteration jobs and follow up on pending orders. - Ensure that deadlines are met and alteration services are completed on time. - Verify completed alteration jobs before release to ensure accuracy and customer satisfaction. Customer Service - Handle customer inquiries, concerns, complaints, and service updates professionally. - Provide accurate information regarding alteration services, pricing, and completion schedules. - Coordinate with tailors and staff to resolve customer concerns promptly. - Maintain positive customer relationships and ensure a satisfactory service experience. Sales and Payment Monitoring - Ensure accurate recording of customer orders, sales transactions, and payments. - Monitor daily sales and ensure proper documentation of transactions. - Assist in verifying payment records and maintaining accurate store records Reports and Documentation - Prepare daily and weekly reports on sales, job orders, completed services, and pending items. - Maintain organized records of customer transactions, alteration orders, and service schedules. - Report operational issues, delays, and customer concerns to management Team Coordination - Coordinate daily tasks and priorities with tailors and store personnel. - Monitor work progress and help ensure team productivity. - Promote teamwork, accountability, and compliance with store policies. - Perform other related duties as assigned by management. Qualifications - College-level education; a business-related course is an advantage. - With experience in retail, tailoring, garments, customer service, sales, or operations is preferred. - Strong customer service and communication skills. - Organized, detail-oriented, and capable of managing multiple tasks. - Basic computer skills, including MS Word and Excel; familiarity with POS systems is an advantage. - Good coordination, problem-solving, and time-management skills. - Trustworthy, responsible, and demonstrates leadership potential. - Able to work independently and as part of a team. - With knowledge in POS - Willing to work six (6) days a week.