Customer Service Representative
Job Summary
The Customer Service Representative will handle customer inquiries and complaints via email and live chat. This role requires identifying customer needs to ensure satisfaction and building strong, lasting relationships. The candidate will maintain accurate interaction records and provide product recommendations with a customer-first mindset.
Responsibilities
- Manage customer inquiries via email and chat
- Resolve complaints and escalate issues
- Maintain interaction and account records
- Provide product recommendations
- Foster strong customer relationships
Required Skills
- Active listening
- Written communication
- Professional tone
- Customer-first mindset
- Sales orientation
Job Details
Responsibilities:
- Communicating with customers via email and live chat.
- Handling customer complaints, escalating to a manager if an issue cannot be resolved.
- Identifying and assessing customer needs to ensure satisfaction.
- Maintaining accurate and detailed records of customer interactions and account information.
- Providing product recommendations when appropriate.
- Building strong, lasting relationships with customers to ensure they feel supported and valued.
- Engaging in active listening through written communication and ensuring a calm, professional tone even in difficult situations.
- Responding accurately and efficiently to customer inquiries, providing clear explanations and solutions.
- Applying a proactive approach with a customer-first mindset and strong sales orientation to help improve company performance and encourage repeat business.