Customer Service Representative
Job Summary
This position involves handling customer inquiries via calls, chat, or email to resolve issues and provide technical support. Candidates are responsible for maintaining documentation and meeting performance metrics in a BPO environment. The role requires good communication skills and the ability to work shifting schedules.
Responsibilities
- Handle customer inquiries (calls, chat, email)
- Resolve customer issues and document interactions
- Provide product/technical support
- Meet performance metrics
- Utilize CRM tools like Salesforce
Required Skills
- High school graduate
- Good English communication
- Basic computer literacy
- Ability to work shifting schedules
Job Details
Responsibilities:
- Handling customer inquiries through calls, chat, or email.
- Resolving customer issues and documenting interactions.
- Providing product or technical support.
- Meeting customer service and performance metrics.
- Using CRM tools such as Salesforce.
- Working on shifting schedules in a BPO environment.
Qualifications:
- High school or senior high school graduate.
- Good English communication skills.
- Basic computer literacy.
- No experience required for many entry-level positions, though BPO experience can be an advantage.
Benefits:
- HMO and life insurance.
- Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
- Paid holidays and 13th-month pay.
- Training programs.