Customer Service Supervisor
Job Summary
The Customer Service Supervisor oversees daily department operations to ensure high-quality service delivery. This role involves training, mentoring, and supporting representatives to achieve performance goals. Additionally, the supervisor handles customer complaints and collaborates with other departments to improve service processes.
Responsibilities
- Oversee daily CS operations
- Train and mentor staff
- Resolve customer complaints
- Monitor performance metrics
- Improve service processes
Required Skills
- Sales pitching and closure
- Interpersonal skills
- Call Centre experience
- Problem solving
- Technical skills
Job Details
Responsibilities:
- Oversee daily operations of the customer service department to ensure high-quality service delivery.
- Train, mentor, and support customer service representatives to achieve their performance goals.
- Resolve customer complaints in a timely and effective manner, ensuring customer satisfaction.
- Monitor performance metrics and prepare regular reports on service efficiency and customer feedback.
- Collaborate with other departments to improve service processes and enhance the customer experience.
Requirements:
- Educational Qualifications: Diploma in Business Administration or related field.
- Experience Level: 0–2 years in customer service or a supervisory role.
- Skills and Competencies: Strong Sales Pitching and Closure skills.
- Skills and Competencies: Excellent Interpersonal Skills.
- Skills and Competencies: Experience in Call Centre environments.
- Qualities and Traits: Strong Team Player and Problem Solver.
- Qualities and Traits: Demonstrates a Strong Work Ethic and Technical Skills.